Looking after your health

‘Looking after your health in the UK’ is a guide for refugees and asylum seekers and others who are new to the UK.

Arriving in a new country presents many challenges and people need to adjust rapidly to unfamiliar systems.

The information on this page explains how and when to access health care from the UK’s National Health Service (the ‘NHS’) and guidance on self-care and healthy living.


  1. How to register with a doctor or GP (General Practitioner), make an appointment, ask for an interpreter, and access other specialist health services through a GP
  2. When and how to use self-care, NHS 111 telephone line, pharmacists, GP, Accident & Emergency (A&E), and Emergency Services telephone line 999
  3. How HC1 and HC2 certificates show you are entitled to free health care
  4. Accessing medication and understanding prescriptions
  5. Children’s health
  6. Eye care and dental care
  7. Health screening programmes
  8. Contraception and sexual health
  9. Keeping a ‘happy head’ (especially important for people dealing with traumatic experiences and constant anxiety)
  10. Healthy living: diet and exercise

These videos are part of the North East Migration Partnership’s Welcome & Induction Programme for newly arriving Refugees and Asylum Seekers and are made in partnership with the Regional Refugee Forum North East.

Information in your language


Watch the video in Albanian

Read the information in Albanian


Watch the video in Amharic

Read the information in Amharic


Watch the video in Arabic

Read the information in Arabic


Watch the video in English

Read the information in English


Watch the video in Farsi

Read the information in Farsi


Watch the video in French

Read the information in French

Kurdish Sorani

Watch the video in Kurdish Sorani

Read the information in Kurdish Sorani

Mandarin Chinese

Read the information in Mandarin Chinese


Watch the video in Pashto

Read the information in Pashto


Read the information in Punjabi


Watch the video in Spanish

Read the information in Spanish


Watch the video in Tigrinya

Read the information in Tigrinya


Watch the video in Urdu

Read the information in Urdu