Good news stories


Upon arrival in the UK as a young individual adult male refugee, he had very little English language skills and soon found it very difficult to integrate and progress due to language, networks and understanding of how to progress in the UK (Middlesbrough). A friend referred him to The Hope Foundation as they had experienced help and support for English skills.

Challenges faced

Wellbeing, mental health, social inclusion, confidence, and aspirations.

Support and interventions

Support has included independent advice and guidance for learning, education, skills, and employment via a National Careers Service adviser with an action plan including goals and actions.

Career exploration and aspirations, long term career and short term employment, and learning goals to reach potential.

Labour market information to allow informed decision making. In particular a choice of providers and support to apply, follow up progress made, and any further barriers faced.

Referral to partner networks such as Open Door with barriers such as housing and Universal Credit issues.

Additional appointments intervention and support which included

Manufacturing as a chosen first step (following labour market information), employment guidance and direct support given on:

  • types of manufacturers
  • recruitment agencies – which ones directly supply the manufacturers
  • how to apply with a speculative approach and through job search sites
  • CV creation
  • cover letter creation
  • support to attend jobs fairs and interviews
  • offers of employment and intervention between agency and customer to understand evidence requirements and start up administration
  • in-work support

Educational pursuits

Electrical engineering.

Progress made to Entry Level 3 Functional Skills in English and Level 2 Functional Skills in Maths, still engaged in English learning around employment.


This case study serves as a testament to the resilience of refugees and the impact of direct, individual and continuous support to overcome barriers and gain solutions to succeed and achieve potential. Long and short term goal setting to achieve potential.


In 2019, a resilient refugee family comprising a young girl, her parents, and a teenage brother arrived in the UK. The family’s arrival marked the beginning of a transformative journey, where they faced significant challenges including language barriers, mental health struggles, and past traumas.

Through the dedicated support of the Resettlement Scheme and their unwavering determination, this family has not only overcome adversity but has also begun to thrive in their new environment.


Upon their arrival, neither the children nor their parents were proficient in English, having received their education in their mother tongue language. The resettlement team facilitated the enrolment of the teenage children in Middlesbrough College, recognising the importance of education in their integration process.

Challenges faced

Mental health struggles: the mother and father both battled with mental health issues exacerbated by the weight of their past traumas.

The mother, in particular, faced significant challenges due to her weight upon arrival.

Support and interventions

The family received invaluable support from the Resettlement Scheme. The father engaged in counselling sessions, leading to a remarkable improvement in his mental wellbeing. Furthermore, he gained a sense of control over his medical condition, and his proficiency in English has steadily improved.

Over the past two years, the mother’s health has witnessed a dramatic improvement. Regular walks, attendance at local women’s groups, and participation in resettlement-organised trips have been instrumental in her progress. She has also lost a substantial amount of weight, experiencing an evident boost in her overall happiness and wellbeing.

Educational pursuits

The young refugee girl harboured a dream of studying law at the university level. With the unwavering support of the Resettlement Scheme, she enrolled in an Access Course in Law at college. Successfully securing a student loan, she received an offer from Newcastle University and commenced her first year in September 2023. Efforts are underway to secure suitable student accommodation in Newcastle.

The teenage brother, on the other hand, is pursuing his passion for technology and carpentry. He is currently engaged in Level 2 studies in Computer Science and GCSE English, and recently transitioned into a carpentry course at Middlesbrough College.


This case study serves as a testament to the resilience of refugees and the impact of dedicated support systems. Through the collaboration of the Resettlement Scheme and the family’s unyielding determination, they have not only triumphed over adversity but have also begun to thrive and contribute positively to their local community. Their journey exemplifies the potential for transformation when refugees are provided with the necessary resources and opportunities to rebuild their lives.